Terms & Conditions

Terms and Conditions

Please read carefully these Terms and Conditions as they set out your and our respective rights and obligations. Once you begin your Tour, by default you accept these terms and conditions.

These are the terms under which tour operator SIA “i-Dā” (hereinafter “i-Dā” Adventures) offer tours and other travel experiences (hereinafter Tours). By booking and paying your deposit for a Tour, you are entering into this Participant Agreement with “i-Dā” Adventures. Please read these terms carefully before making a deposit or payment for a Tour. These terms may be supplemented by additional terms and conditions specific to your Tour (“Supplemental Terms”). In the event of a conflict between this agreement and the supplemental terms, the Supplemental Terms will apply.

Once SIA “i-Dā” (hereinafter “i-Dā” Adventures) confirms your booking, a contract is made between “i-Dā” Adventures and you upon the terms and conditions set out here. “i-Dā” Adventures will only confirm your booking once “i-Dā” Adventures has received full payment for your tour unless specified differently for a specific Tour.

1. Booking

Booking with “i-Dā” Adventures can be done online (via internet domains www.idaadventures.com, www.i-da.lv, www.escaperies.com), email, phone, in person or via agent.  Once the payment is made your booking confirmation will be emailed to you. This is your confirmation of booking. This should be printed and/or saved for own reference.

Once you begin you Tour, you accept and abide by these terms and conditions.

“i-Dā” Adventures accepts no responsibility for incorrect email or inability to deliver email. If your confirmation does not arrive on time or at all, then you must ask “i-Dā” Adventures to resend the email confirmation of the Tour you have paid for.

All emails to “i-Dā” Adventures should be sent to the email address i-da@i-da.lv 

All internet bookings or bookings by email, phone, in person or via agent will be confirmed by email.

“i-Dā” Adventures reserves the right to sell any places reserved without full payment or a deposit.

It is the responsibility of the passenger to check the accuracy of dates and times booked upon receipt of their travel documents.

Any internet bookings made after 9:30 p.m. for the following morning can not be guaranteed by “i-Dā” Adventures.

2. Insurance

There is no travel insurance cover included in the price of “i-Dā” Adventure Tours.

“i-Dā” Adventures takes no responsibility for any injuries or loss to you incurred during, before or after the Tour. “i-Dā” Adventures strongly recommends that you take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before you travel. You may not be accepted as an “i-Dā” Adventures guest unless you have arranged satisfactory insurance. “i-Dā” Adventures takes no responsibility for the theft, loss or damage to personal belongings from at any time during the duration of your tour.

Travel insurance can be bought with “i-Dā” Adventures separately.

3. Cancellation

You are entitled to a full refund for our one-day Tours only if you give “i-Dā” Adventures a minimum of 24 hour notice of your intention to cancel prior to your respective Tour.

You are entitled to 70% of our custom made Tours made for you if you give “i-Dā” Adventures a minimum of 48 hours notice of your intention to cancel prior to your respective Tour. The remaining 30% paid for a custom made Tour will not be reimbursed.

If you cancel your one-day or custom made Tour you can choose to change your Tour departure to another date (subject to availability).

If you are late for your Tour or are a no show, you will get fully charged for the Tour that you have booked as “i-Dā” Adventures has reserved a seat or seats for you.

“i-Dā” Adventures needs a minimum number of people as set out for each specific Tour to operate the Tour. “i-Dā” Adventures gives time until 9 pm the day prior to the Tour to reach this number and will then contact customers with details of cancellation and/or reimbursement.

4. Changes by us

“i-Dā” Adventures reserves the right to change its itineraries at any time and at our discretion. As professionals “i-Dā” Adventures will endeavour to avoid this and if this is necessary, “i-Dā” Adventures will substitute alternative arrangements of comparable monetary value.

“i-Dā” Adventures reserves the right to alter our itinerary in the event of happenings outside the control of “i-Dā” Adventures.

“i-Dā” Adventures is constantly striving to make our tours even more brilliant than they are perceived by many to be, therefore should attractions open or become open to us, that we feel will enhance your experience of our beloved motherland then “i-Dā” Adventures reserves the right to include these in your best interests.

“i-Dā” Adventures reserves the right to decrease the price of tours at any time.

“i-Dā” Adventures reserves the right to amend information in our public domains at any time.

“i-Dā” Adventures reserves the right to cancel a Tour if “i-Dā” Adventures has insufficient number to operate this Tour.

5. Travelling

You must obey the laws of the Republic of Latvia, Lithuania and Estonia and the European Union, whilst travelling in Latvia, Lithuania and Estonia. “i-Dā” Adventures asks you to show respect to the local customs, nature values, environment and follow the principles of sustainable travel. If you do not do so, you may be asked to leave the Tour without any refund. It is our representative who will decide on your further participation in the Tour  and his/her decision will be final.

Your appointed “i-Dā” Adventures Tour Guide may need to make a decision in the interests of safety. It is a condition of all bookings that you comply with the authority and decisions of the appointed representative of “i-Dā” Adventures. If fail to do so or you are not compatible with the general enjoyment and wellbeing of other participants of the Tour, “i-Dā” Adventures reserves the right to refuse to allow you to continue the Tour. In such a case “i-Dā” Adventures will not be liable for any refund, compensation or any additional costs incurred by you. “i-Dā” Adventures also does not take any liability for the behaviour of others participants on your Tour.

It is your responsibility to arrive to your Tour at arranged points. Because of the nature of the service, “i-Dā” Adventures will not be liable if any service leaves or arrives later than its specified time, even if as a result you miss a connecting service. “i-Dā” Adventures will endeavour to ensure that departure and arrival times are met.

6. Your obligations and responsibilities

You must inform us in writing of any medical condition that requires attention or medication before your Tour commences.

It is your responsibility to have all necessary visas, passports, permits and certificates required for your selected itinerary as well as any necessary vaccinations and to comply with all applicable laws.

During your Tour your Tour guide may take photographs and films of you (as part of a group) while you are a passenger and these may be used in our internet  social media pages, marketing materials, advertising, and publicity material without obtaining any further consent or payment in respect of such photographs and/or films.

When you book with “i-Dā” Adventures or contact us, using our online submission forms, email, phone or any other means of communication, you fully agree with our Privacy policy, which is considered as an intrinsic part of these Terms and Conditions. Be sure you read our full Privacy policy here.

When you book with “i-Dā” Adventures, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss must be paid at the time direct to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims (including legal costs) subsequently made against “i-Dā” Adventures as a result of your actions.

You are obliged to respect the right of residents living close to any stops made while on Tour.

7. Complaints

In the highly unlikely event that you may wish to make a formal complaint against “i-Dā” Adventures please inform “i-Dā” Adventures Representative at the time. If the matter cannot be resolved immediately or during your trip after the Representative’s best endeavours to do so, your complaint should be made in writing to “i-Dā” Adventures as soon as is reasonably possible after the Tour, but within 30 days thereof so that your complaint can be investigated. “i-Dā” Adventures will not consider any claims after the 30-day period. You will be assured of respect and courtesy whilst your complaint is being dealt with.

8. Weather Conditions

Under no circumstances can “i-Dā” Adventures be held responsible for weather conditions. No Tours can be cancelled or amended by you at any time on the basis of weather conditions. “i-Dā” Adventures accepts no responsibility for weather conditions that may affect the delivery and implementation of our itinerary.

9. No Smoking Policy

“i-Dā” Adventures does not permit smoking on any of our vehicles.

10. General

The booking conditions detailed herein contain the entire contract between you and “i-Dā” Adventures. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised officer of “i-Dā” Adventures.

This contract and all matters arising out of it are governed by Latvian and EU law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with by the Courts of the Republic of Latvia only. Changes to these Booking Conditions will only be valid if agreed by “i-Dā” Adventures in writing.

Every effort is made to ensure the accuracy of our brochures and other information material, however “i-Dā” Adventures cannot be held responsible for printing and typographical errors, or changes in the itinerary arising from unforeseen circumstances after the the material has gone to public.

 

“i-Dā” Adventures are operated by:

“i-Dā” Ltd.

Rožu iela 2-14, Babīte, Babites pagasts, Babītes novads, LV-2101

Tel: +371 26415686

www.idaadventures.com  

i-da@i-da.lv